Terms and Conditions

Last Updated: 05/20/2026

Welcome to House of Nina Anne.

These Terms and Conditions govern your use of our website, located at https://houseofninaanne.shop, and your purchase or use of our embroidery blog content, PDF patterns, digital products, customized items, physical products, affiliate links, and related services.

By accessing our website, purchasing from us, downloading a product, or using our content, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About House of Nina Anne

House of Nina Anne is an online embroidery-related business based in Michigan, United States. We may offer embroidery blog posts, tutorials, PDF patterns, digital downloads, customized items, physical products, product recommendations, and affiliate links to embroidery supplies or related products.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others, restrict anyone else’s use of the website, or interfere with the proper operation of the website.

You agree not to:

• Use our website for fraudulent, unlawful, or harmful purposes;

• Attempt to gain unauthorized access to our website, systems, or customer information;

• Copy, scrape, reproduce, or misuse our website content;

• Upload or transmit harmful code, spam, or malicious material;

• Use our content, patterns, photographs, or designs in a way that violates these Terms.

3. Products and Services

House of Nina Anne may offer the following types of products and content:

• Embroidery blog posts and tutorials;

• PDF embroidery patterns;

• Digital downloads;

• Customized or personalized items;

• Made-to-order items;

• Physical embroidery-related products;

• Affiliate links to embroidery supplies or third-party products.

Product descriptions, pricing, availability, and delivery details may change at any time without notice. We make reasonable efforts to describe our products accurately, but we do not guarantee that all descriptions, colors, images, measurements, or other content will be error-free.

4. Digital Products and PDF Patterns

PDF patterns, digital downloads, digital files, and other instant-access products are delivered electronically. No physical item will be shipped unless the product listing clearly states otherwise.

By purchasing a digital product, you understand that:

• You are purchasing access to a digital file or pattern, not a physical product;

• You are responsible for downloading, saving, printing, and using the file;

• Colors, sizes, and formatting may vary depending on your device, printer, paper, materials, and settings;

• You are responsible for having the appropriate software, device, printer, materials, and skill level needed to use the product.

If you have trouble accessing a purchased digital file, please contact us at [insert email address] so we can help resolve the issue.

5. Customized, Personalized, and Made-to-Order Items

Customized, personalized, and made-to-order items are created specifically for the customer. Because of their custom nature, these items are final sale and are not eligible for return, exchange, or cancellation once production has begun, unless the item arrives defective, damaged, or materially different from what was ordered.

Customers are responsible for reviewing spelling, names, dates, colors, design choices, measurements, and other customization details before submitting an order. House of Nina Anne is not responsible for customer errors submitted during checkout or through written instructions.

6. Orders, Payments, and Pricing

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, product availability, payment issues, or violation of these Terms.

Payment must be completed before digital products are delivered or physical/custom products are processed. Taxes, shipping fees, and other charges may be added at checkout where applicable.

If a pricing or product information error occurs, we reserve the right to correct the error and cancel or adjust the affected order.

7. Shipping and Delivery

For physical products, shipping times and delivery estimates may vary depending on product type, order volume, carrier delays, holidays, weather, and other circumstances outside our control.

House of Nina Anne is not responsible for delays caused by shipping carriers, incorrect customer addresses, customs delays, or events beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

8. Refunds and Returns

Due to the nature of digital products, all sales of PDF patterns, digital downloads, digital files, and instant-access products are final and non-refundable once purchased, downloaded, accessed, or delivered.

Customized, personalized, and made-to-order items are also final sale and are not eligible for refund, return, or exchange unless the item arrives defective, damaged, or materially different from what was ordered.

Eligible physical products that are not digital, customized, personalized, or made-to-order may be returned for a refund within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused;

• In original condition;

• In its original packaging, when applicable;

• Returned with proof of purchase.

Customers must contact us at contact@houseofninaanne.shop within 14 days of delivery to request a return. Please include your order number, reason for return, and photos if the item is damaged or defective.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping costs may be non-refundable unless required by law or unless the return is due to our error.

Refunds will be issued to the original payment method after the returned item is received and inspected.

We reserve the right to deny returns that do not meet this policy.

9. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at [insert email address] within 7 days of delivery with your order number and clear photos of the issue.

We may offer a replacement, repair, refund, store credit, or other reasonable solution depending on the circumstances.

This section does not apply to normal variations in handmade items, differences caused by screen settings, customer-provided errors, or minor differences that do not materially affect the product.

10. Pattern License and Intellectual Property

Unless otherwise stated, House of Nina Anne owns or licenses all intellectual property rights in the content on this website, including but not limited to:

• Embroidery patterns;

• PDF files;

• Blog posts;

• Tutorials;

• Written instructions;

• Photographs;

• Graphics;

• Logos;

• Product descriptions;

• Designs;

• Downloads;

• Website content.

All rights are reserved.

When you purchase or download a pattern or digital product, you receive a limited, non-exclusive, non-transferable license to use the product for personal use only, unless the product listing clearly states otherwise.

You may not:

• Copy, share, upload, publish, distribute, or resell our patterns or digital files;

• Claim our patterns, designs, photographs, or instructions as your own;

• Sell, rent, sublicense, or redistribute our digital products;

• Use our product photos to sell your own items;

• Mass-produce items using our designs without written permission;

• Include our patterns, files, or instructions in kits, courses, memberships, or bundles without written permission.

Finished handmade items created from House of Nina Anne patterns may only be sold if the product listing specifically allows it. If allowed, finished items must be handmade in small quantities and may not be mass-produced or manufactured commercially.

11. Blog Content and Educational Disclaimer

Our embroidery blog posts, tutorials, patterns, tips, and recommendations are provided for educational and informational purposes only.

Embroidery results may vary based on materials, tools, fabric, thread, printer settings, transfer methods, technique, and skill level. We do not guarantee specific results from using our patterns, tutorials, or recommendations.

Customers and readers are responsible for using tools, needles, scissors, hoops, adhesives, dyes, machines, and other supplies safely and according to manufacturer instructions.

12. Affiliate Links and Third-Party Products

House of Nina Anne may participate in affiliate programs. This means we may earn a commission if you click certain links and make a purchase, at no additional cost to you.

Affiliate links may lead to third-party websites, products, or services. We may recommend embroidery supplies, tools, materials, books, or other products, but we are not responsible for third-party websites, product quality, pricing, availability, shipping, returns, warranties, customer service, or business practices.

Any purchase made through a third-party website is between you and that third party. Please review the third party’s own terms, privacy policy, return policy, and shipping policy before purchasing.

13. Reviews, Comments, and User Content

Our website may allow users to post comments, reviews, feedback, or other content.

By posting content on our website or submitting content to us, you confirm that:

• You have the right to post or submit the content;

• The content does not violate another person’s rights;

• The content is not unlawful, defamatory, abusive, obscene, threatening, or misleading;

• The content does not contain spam, advertising, or harmful code.

You grant House of Nina Anne a non-exclusive, royalty-free license to use, display, reproduce, edit, and share your submitted comments, reviews, testimonials, photos, or feedback for business, marketing, and website purposes.

We reserve the right to monitor, edit, refuse, or remove any user content at our discretion.

14. Links to Our Website

You may link to our website as long as the link is not deceptive, does not falsely suggest sponsorship or endorsement, and does not harm the reputation of House of Nina Anne.

You may not use our logos, photographs, designs, patterns, branding, or artwork without written permission.

We reserve the right to request removal of any link to our website.

15. Third-Party Links

Our website may contain links to third-party websites, products, services, or resources. These links are provided for convenience only.

House of Nina Anne does not control and is not responsible for third-party websites, content, privacy practices, products, services, or policies.

Clicking third-party links is at your own risk.

16. Cookies and Privacy

Our website may use cookies and similar technologies to operate the website, improve user experience, analyze website traffic, and support marketing or affiliate functions.

Some cookies may be necessary for the website to function. Optional cookies may be used for analytics, personalization, advertising, or third-party services.

Your use of our website may also be governed by our Privacy Policy. Please review our Privacy Policy for information about how personal information may be collected, used, and protected.

17. Email Communications

By contacting us, purchasing from us, or subscribing to our mailing list, you may receive emails related to your order, account, customer service requests, updates, or marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email, if available. Order-related and customer service emails may still be sent when necessary.

18. Availability and Website Errors

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may update, suspend, or discontinue any part of the website, product, service, blog post, or digital content at any time without notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

19. Disclaimer of Warranties

To the fullest extent permitted by law, House of Nina Anne provides the website, content, patterns, tutorials, digital products, recommendations, and services “as is” and “as available,” without warranties of any kind, either express or implied.

We do not guarantee that:

• The website will be uninterrupted or error-free;

• Digital files will be compatible with every device, printer, or software program;

• Embroidery results will match examples exactly;

• Third-party products will meet your expectations;

• Information on the website will always be complete, current, or error-free.

Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.

20. Limitation of Liability

To the fullest extent permitted by law, House of Nina Anne will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of our website, products, patterns, tutorials, affiliate links, or services.

Our total liability for any claim related to a product or order will not exceed the amount you paid for that product or order.

This limitation does not apply to liability that cannot legally be limited or excluded.

21. Indemnification

You agree to defend, indemnify, and hold harmless House of Nina Anne, its owner, employees, contractors, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of the website;

• Your violation of these Terms;

• Your misuse of our products, patterns, or content;

• Your violation of another person’s rights;

• Your submitted comments, reviews, photos, or other content.

22. Changes to These Terms

We may update or revise these Terms and Conditions at any time. The updated version will be posted on this page with a new “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

23. Governing Law

These Terms and Conditions are governed by the laws of the State of Michigan, United States, without regard to conflict of law principles.

Any disputes related to these Terms, our website, or our products will be handled in accordance with applicable Michigan and U.S. law.

24. Contact Information

If you have questions about these Terms and Conditions, your order, a return, or a digital download, please contact us:

House of Nina Anne
Website: https://houseofninaanne.shop
Email: contact@houseofninaanne.shop
Location: Michigan, United States